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Return and exchange policy

Exchange and return policy at Mayar Jewelry


Replacement Policy

We at Mayar Jewelry are committed to providing the best possible experience for our customers, taking into account the terms of the contractual and statutory warranty. Below are the terms and conditions of the exchange:

  1. Replacement period:
  • The consumer has the right to replace the product within seven days from the date of receipt.
  • After this period has expired, the replacement request cannot be accepted.


  1. Replacement terms:
  • The product must be in the same condition as received, without any use or benefit from the product.
  • The store has the right to inspect the product before agreeing to replace it.
  • The consumer bears the shipping cost in the event of an exchange, and in the event of an international exchange, the consumer bears the full shipping costs and delivery of the product to the shipping company.
  • In case of defects or errors in the product, the consumer will be compensated without any additional charges.


  1. Cases where the product cannot be replaced:
  • If the product was manufactured at the consumer's request or according to specifications specified by him (unless the product contains a defect or does not conform to the specified specifications).
  • If the product is a video tape, CD, or software that has been used.
  • If the product is newspapers, magazines, or books.
  • If the defect is due to misuse or storage by the consumer.
  • If the product deals with services such as accommodation, transportation, food, or purchasing software online.


Return Policy

We understand the importance of comfort and confidence when shopping with Mayar Jewelry, so we explain our return policy transparently:


  1. Refund period:
  • The consumer has the right to return the product within seven days from the date of receipt.
  • After this period has expired, the refund request cannot be accepted.


  1. Return Terms:
  • The product must be in good condition and not used or exploited.
  • The store has the right to inspect the product before approving the return request.
  • The consumer bears the shipping cost for the return process, and in the case of an international return, the consumer bears the full shipping costs and delivery of the product to the shipping company.
  • In case of defects or errors in the product, the consumer will be compensated without any additional fees.


  1. Cases in which the product cannot be returned:
  • If the product was manufactured at the consumer's request or according to specifications specified by him (unless the product contains a defect or does not conform to the specified specifications).
  • If the product is a video tape, CD, or software that has been used.
  • If the product is newspapers, magazines, or books.
  • If the defect is due to misuse or storage by the consumer.
  • If the product deals with services such as accommodation, transportation, food, or purchasing software online.


How do we guarantee your satisfaction?

  • If you encounter any problem with the product, you can contact the customer service team via [add a contact method such as WhatsApp number or email] and we will work to solve your problem as soon as possible.
  • Our goal at Mayar Jewelry is to make your shopping experience easy and convenient to ensure your complete satisfaction.



Thank you for shopping at Mayar Jewelry, where luxury and quality meet to provide you with the best experience.


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